Orders are processed within 1–3 business days. Prescription eyewear may take additional time to manufacture before shipping.
Delivery options within Canada:
- Standard Shipping: 5–10 business days after dispatch
- Express Shipping: 2–4 business days after dispatch
- Local Pickup (Woodbridge, ON): Free, once you receive confirmation
Shipping rates are calculated at checkout based on your location and selected service. Once your order ships, you’ll receive a tracking number by email.
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Due to the custom nature of prescription eyewear and contact lenses, these items are non-refundable and non-exchangeable.
Non-prescription sunglasses may be exchanged within 30 days, provided they are unworn, in original condition, and returned with all packaging. A restocking fee may apply.
To request a return or exchange, please contact support@occhialieyewear-woodbridge.com with your order number.
Customers are responsible for return shipping unless the item was incorrect or defective.
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